Frequently Asked Questions


Catalogs
| Shipping | Returns | Fit, Sizing & Widths | Miscellaneous


Catalogs

Can you send me a catalog?
Our products change so quickly, we do not have a 'paper' mailable catalog. 

Shipping

How is my order shipped?
Your order is normally shipped direct from our warehouses.  Some items are shipped directly from our Manufacturers which means that the shipping information varies for each different brand of shoes you purchase.  To make it easier for you we have placed shipping information on the Home Page of each brand at the bottom.  Most companies ship via UPS Ground.

How long will it take to receive my order?
Most items are shipped via UPS Ground and depending on shipping and destination locations you can expect your order to arrive in a week to 10 days.  If items are shipped shipped directly from the manufacturer you will receive one package for each brand ordered.  For example, if you order an Hoy and a Nina Kids shoe you will receive two packages, one from Hoy (Missouri) and one from Nina Kids (California).  

Do you have a store I can visit?
You can visit Sandy's Shoes in Austin, Texas.

Do you have .... in stock?
For those shoes shipped from our store we are able to check stock quickly.  For the rest we must contact the manufacturer.  To our knowledge, unless noted, all shoes are available.  When we receive notification that a style or size has sold out it is removed from our site.  We want to be sure every shoe you order is available.  In the event the shoe in not available we will make every effort to suggest a substitute.  It is important when you place your order you include your email address and you check it frequently for updates from us.  

I did not find the answer to my question!
Complete our Feedback Form and we will be happy to help you answer those remaining questions

 

Returns

Can I return the shoes I ordered?
Please visit our Returns page for all the details.  Shoes are returnable within 30 days of purchase date, unworn and in the original package.  All returns must have a return authorization from KidsNshoes.

Where do I send my shoes?
All returns must have a return authorization from KidsNshoes.  With this return authorization you will be supplied with a return address.  Please visit our
Returns page for all the details.

I did not find the answer to my question!
Complete our Feedback Form and we will be happy to help you answer those remaining questions

 

Fit, Sizing & Widths

Do you carry Wide widths?
Unfortunately many companies do not manufacture shoes in wider (or narrower) widths.  We know how important it is to find comfortable shoes for your children and KidsNshoes is working hard for you!

Do you carry Narrow widths?
Unfortunately many companies do not manufacture shoes in narrower (or wider) widths.
We know how important it is to find comfortable shoes for your children and KidsNshoes is working hard for you!

How do I know what size to order?
To make this easier we have created a Size Helper page.  There you can print out a Size Ruler to assist you.

When does my baby need the first pair of shoes?
If this question is in regards to the first pair of walking shoes, a general rule applies. When your baby is showing a desire to let go of furniture, or your hand, with the intent of taking steps, that is the ideal time to come to KidsNshoes for a pair of flexible walking shoes.

Just pulling up is not necessarily a sign that your baby is ready for walking shoes. Many times a baby will begin standing with the help of furniture and still be several months away from actually walking and needing specific walking shoes.

What should I look for in my baby’s early shoe needs?
This is probably the most misunderstood and confusing question for parents!  Over the past decades studies have shown repeatedly that a baby, up until the stage of beginning walking, needs no shoes at all. Their little feet need the freedom to flex and curl their toes, as well as test the waters of pulling up and bearing weight.

Once a child begins to walk, the overall consensus is to make certain the footwear is flexible and that a proper fit is achieved.  Sometimes, well intended advice from doctors or others can mislead parents concerning what footwear meets the requirements of fit and flexibility. Flexible, comfortable shoes that come in a wide array of sizes and widths. Some babies need shoes designed to accommodate extra wide feet. Others, have extremely narrow heels. All baby’s have unique and special qualities that necessitate professional care and concern.

What about Pre-walking shoes?
Many times the need for footwear arises prior to actually walking. We make available light weight, quality foot coverings that come in styles that are shiny patent dress; white traditional high tops; or resembling soft athletics.

This is all new to me, what brands should I look for?
Remember the rule of fit and flexibility! The important thing for a parent to look for are brands that specialize in early footwear needs. Famous adult lines often distribute little, downsized versions of grown up styles. Just because you may wear these brands, does not mean they are appropriate for your baby’s unique footwear needs.

Providing parents with the resources and partnering with you is what KidsNshoes is all about. A major part of that commitment is offering only those brands that we are certain provide the fit and the design features your child will benefit from. Also, we specialize in early footwear needs. 

How long can I expect my child to wear a pair of shoes?
Today is not that different from a generation ago. The same concerns face all parents. The answer, of course, depends on the individual child. But, we do have some time tested averages, observed over a forty year period of fitting children’s footwear.

On the average, an infant properly fitted in a pair of shoes, can be expected to remain comfortable for a period of 8-12 weeks. That is right, as you already have observed, a baby changes dramatically in a 2-3 month period and their feet are no different.  A toddler, and most pre-school age children, will remain comfortable in proper fitting shoes for a slightly longer period, from 10-14 weeks.

Certainly, since your young child grows and develops so rapidly, the need for care and experience in fitting them is never as important as in these early years! Remember, KidsNshoes specializes in the footwear needs specific to these critical, formidable years.  To make this easier we have created a Size Helper page.

I did not find the answer to my question!
Complete our Feedback Form and we will be happy to help you answer those remaining questions

 

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Tuesday, February 28, 2006
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